Nettla

The two ways to save a payment method in Nettla, and why Apple Pay and Google Pay users do not need to save a card.

How do I save my payment method in the app?

How to remove a saved payment method in Nettla, and what to do if your card is tied to an active membership or subscription.

How do I remove a saved payment method in the app?

How to view your purchase history in Nettla and how to complete any outstanding unpaid items.

Where can I find all my previous purchases?

What happens when a match or activity is automatically cancelled due to too few participants, and how refunds are handled.

What happens if my match or activity gets automatically cancelled?

Why you may see a bank charge earlier than expected, and how Nettla's auth-capture payment process works and affects your refund eligibility.

Why is there a bank account charge on an unexpected date?

How long Nettla reserves payment on your bank account before charging it, and what this means for bookings made more than 6 days in advance.

How long does Nettla reserve money on my account before the charge happens?

Where to find a club's cancellation and refund policy in Nettla — at checkout, in your confirmation email, or on the club's website.

How do I find the refund policy of a club?

How long a refund takes to appear in your account, depending on whether your payment was in a reserved or charged state when you cancelled.

How long does it take to receive a refund?

Why a refund may not show as a positive amount in your bank account, and the difference between a cancelled reservation and a real refund.

Why is a refund not visible on my bank account?

Why you may be asked to contact the club to cancel a match or activity, and how a club's automatic cancellation rules affect late cancellations.

Why can't I leave a match or activity that I am booked in to?

A full explanation of how Nettla handles payments for court bookings, why the lead booker may see a larger initial charge, and how refunds work after the session.

How does payment work for court bookings where players pay their own share?

Can I purchase a wallet (gift card) to another person?

This collection includes information about Payments and Refunds in Nettla

Payments & Refunds

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