Nettla

Bookings are reserved on your card first and charged later. If your session is more than 6 days away, you're charged 6 days after booking.

When am I charged, and why was I charged before my session?

When you book a court with Pay your part, the full court is reserved on your card. You pay your own share in the end, plus any places nobody paid…

Why was I charged more than my share of the court?

Money comes back in different ways depending on whether you'd already been charged. Only one of them shows as a refund on your statement.

When will my refund arrive?

How much you get back, how it comes back, and why two players on the same booking can see different things.

What happens to my money if I cancel or leave a booking?

Each club sets its own cancellation and refund rules. Find them at checkout, when you cancel and in your confirmation email.

Where can I find a club's cancellation policy?

Some clubs refund cancellations as club wallet credit. How it works and when the credit expires.

Why did my refund go to my club wallet instead of my card?

The three reasons a booking can be cancelled without you doing it, and what happens to your money in each case.

Why was my booking cancelled?

Why matches and activities are cancelled when too few players join, how you're told, and how you get your money back.

What happens if my match or activity is cancelled automatically?

Save a card when you pay, why a saved card may not show at another club, and when you don't need to save one.

How do I save a card for future payments?

Remove a saved card from the payment screen at checkout, without having to buy anything.

How do I remove or change a saved card?

See every payment you've made, filter by status and open a payment to see its details, receipt or what's still unpaid.

Where can I find my previous purchases?

Download a receipt for a card payment in the app, and find the payment summary in your confirmation email.

Where can I find my receipt?

Pay for a booking, membership or league entry the club has marked as unpaid, in the app or from the email link.

How do I pay for something marked Unpaid?

The small fee that may be added to your purchase, who receives it and when it isn't refunded.

What is the technology fee?

What happens when a card payment fails or your bank asks you to confirm it, and what to try next.

Why was my payment declined?

Reserved, Captured, Paid, Unpaid, Refunded and the other statuses you may see on a payment.

What do the payment statuses mean?

When you're charged, refunds, receipts, saved cards, unpaid items and fees

Payments & refunds

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