Nettla

The two ways to save a payment method in Nettla, and why Apple Pay and Google Pay users do not need to save a card.

How do I save my payment method in the app?

How to remove a saved payment method in Nettla, and what to do if your card is tied to an active membership or subscription.

How do I edit or remove a saved payment method in the app?

How to view your purchase history in Nettla and how to complete any outstanding unpaid items.

Where can I find all my previous purchases?

What happens when a match or activity is automatically cancelled due to too few participants, and how refunds are handled.

What happens if my match or activity gets automatically cancelled?

If your session is more than 6 days away, your payment is taken 6 days after you book — here's why that happens.

Why was I charged before my session?

When you book a court with Pay Your Part, we hold enough to cover the whole court. You only ever pay your own share in the end.

Why was I charged more than my share of the court?

Where to find a club's cancellation and refund policy in Nettla — at checkout, in your confirmation email, or on the club's website.

How do I find the refund policy of a club?

Money comes back in one of two ways, and only one of them shows up as a refund in your bank account.

When will my refund arrive?

How money comes back after a cancellation, and why the answer can be different for two players on the same booking.

What happens to my money if I cancel or leave a booking?

Why you may be asked to contact the club to cancel a match or activity, and how a club's automatic cancellation rules affect late cancellations.

Why can't I leave a match or activity that I am booked in to?

Can I purchase a wallet (gift card) to another person?

Who to contact about cancellations, refunds, or rebooking a specific session

Cancellation & Refund Requests for Individual Sessions

This collection includes information about Payments and Refunds in Nettla

Payments & Refunds

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