How much you get back is set by your club's cancellation rules, and the app shows you the percentage before you confirm. How the money comes back depends on whether your payment had already been charged.
How much you get back
Before the club's deadline you usually get more back than after it. The exact percentages are shown when you tap Cancel.
If the club hasn't set any rule, you get 100% back.
Extras such as racket hire are always refunded in full.
Once a payment has been charged, the technology fee isn't refunded.
How it comes back
Still reserved, full refund: the reservation is released. No refund shows on your statement.
Still reserved, part refund: you're charged a smaller amount.
Already charged: you get a refund on your card.
Paid by club wallet: the money goes back to the wallet.
Club refunds to wallet: you get club wallet credit instead. See "Why did my refund go to my club wallet instead of my card?".
Your own timing counts
Each player's payment is charged 6 days after they paid (or about 4 hours after the session ends, if sooner). So two players on the same booking can see different things: one sees a released reservation, the other a refund. Both are right.
If the lead booker cancels a court booking
The whole booking is cancelled. Everyone who paid their part gets back at least the same percentage as the lead booker.
If you leave a court booking someone else booked
Leaving doesn't change the lead booker's amount straight away. Their final amount is worked out about 4 hours after the session ends.
Good to know
Whether you get money back is the club's decision, not Nettla's. For exceptions, ask your club.