Your club runs your bookings, prices and refunds. Nettla provides the app. Contact the club about anything to do with your bookings or money, and Nettla about your account or the app.
Contact your club about
Refunds, cancellations outside the rules and moving a booking.
Memberships: cancelling, switching, pausing or changing the card.
Prices, booking rules, booking limits and members-only times.
Door codes, lights and court cameras.
Levels and match scores that need correcting.
League partners, withdrawals and waitlists.
Your date of birth or gender if it's wrong.
See "How do I contact my club?".
Contact Nettla about
Changing your email address.
Login problems.
Duplicate accounts.
The app not working.
Suggesting a new club for Nettla. In the app: Profile → Refer a club.
How to contact Nettla
Use the chat on this help center, or email [email protected].
In the app: Profile → Settings → Visit the help centre.
Good to know
Nettla can't give refunds, cancel bookings or change club rules. Those decisions belong to your club.