Skip to main content

Can I move my booking or get a refund outside the club's rules?

Moving a booking to another time, and refunds the app doesn't give automatically, are decided by your club.

Written by Nettla

You can't move a booking to another time or court in the app. Either cancel it and book again, or ask your club. Refunds outside the club's cancellation rules are also the club's decision.

Moving a booking

  • Do it yourself: cancel the booking (you get the refund shown in the app) and book the new time.

  • Ask the club: only the club can move a booking to another time or court without cancelling it.

Refunds outside the rules

Within the club's rules, the app refunds you automatically when you cancel. For anything else, ask your club directly, for example:

  • a refund after the cancellation deadline

  • a refund for a session you couldn't attend

  • a refund for a membership or club wallet

Why Nettla can't decide

Nettla provides the booking app the club uses. The money for your booking goes to the club, so only the club can decide on refunds, cancellations and moves.

Good to know

  • Find the club's rules at checkout under Cancellation and other policies, or in your confirmation email. See "Where can I find a club's cancellation policy?".

  • To contact the club, see "How do I contact my club?".

Did this answer your question?