Skip to main content

I have two accounts. How do I delete one?

Why you may have two Nettla accounts, how to check which one to keep, and how to delete the other.

Written by Nettla

You get two accounts when you log in with two different email addresses, for example once with your email and once with Apple's Hide My Email or a Google account with another address. Accounts can't be merged, so keep the one with your bookings, memberships and wallets, and delete the other.

Check which account to keep

Log in to each account and look at the Profile tab:

  • Upcoming for bookings.

  • Memberships.

  • Wallets for club wallet balances.

  • Leagues.

Keep the account that has these. Nothing is moved when you delete the other one.

Delete the account you don't need

  1. Log in to the account you want to delete.

  2. Open the Profile tab.

  3. Scroll to the bottom and tap Settings.

  4. Under Support, tap Delete account.

  5. Tap Delete.

  6. Log in to the account you want to keep.

Avoid it happening again

  • Always log in the same way, with the same email address.

  • With Apple, choose Share My Email rather than Hide My Email.

Who can help

If both accounts have bookings, memberships or wallets you need, contact your club and Nettla support before deleting anything.

Did this answer your question?