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What is Ace, and how do I connect WhatsApp?

Ace is your club's assistant on WhatsApp. What it can do, and how to connect or disconnect your number.

Written by Nettla

Ace is an assistant some clubs use on WhatsApp. It answers questions about the club and can send you a link to book. If you connect your WhatsApp number to your Nettla account, Ace can also tell you about your own bookings.

What Ace can help with

  • The club, courts, prices and free times.

  • Activities, public matches, coaching and memberships.

  • Directions, and how-to questions from this help center.

  • Booking: Ace sends you a checkout link, and you pay on the website.

Once your number is connected, Ace can also show your upcoming bookings, send your entrance code and make your match public.

Connect WhatsApp in the app

  1. Open the Profile tab.

  2. Tap the Don't miss a single shot banner.

  3. WhatsApp opens with a message ready. Tap send.

Connect from a link Ace sends

  1. Tap the link in WhatsApp. It works for 24 hours.

  2. Log in to Nettla.

  3. Tap Link to my account.

  4. Tap Return to WhatsApp.

If the link has expired, message the club on WhatsApp again for a new one.

Disconnect WhatsApp

  1. Open the Profile tab and tap Settings.

  2. Tap Privacy and sharing.

  3. Under WhatsApp, tap Disconnect, then Disconnect again to confirm.

You can also ask Ace to disconnect you.

Good to know

  • Ace is only available at clubs that use it.

  • The connect banner is only in the Nettla app, not in clubs' own apps.

  • A WhatsApp number can only be connected to one account.

  • Club staff can read your conversations with Ace.

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