Your login code is sent to the email address you typed, in an email called "Your login code". It works for 10 minutes, and only the newest code works. Check your spam or junk folder first.
If the code hasn't arrived
Check your spam, junk and promotions folders for "Your login code".
Check that you typed your email address correctly. If not, tap Change email and enter it again.
To get a new code, tap Change email, enter your email address again and tap Continue with email. There is no separate "resend" button.
What the error messages mean
That code isn't right: check the 6 digits, or request a new code.
That code has expired: the code is older than 10 minutes. Request a new one.
Too many codes requested: you can request 3 codes per hour. Wait the number of minutes shown (up to 30) and try again.
Too many incorrect codes: after 5 wrong attempts, login is paused for 30 minutes. Wait, then request a new code.
Good to know
If you asked for several codes, use the one in the newest email. Older codes stop working.
If you normally log in with Google or Apple, use that button instead. Logging in with a different email address creates a separate account.
Who can help
If you still can't log in, contact Nettla support using the chat on this page or at [email protected]. Your club can't send login codes.
