If you're wondering whether you'll get a refund for a cancelled session, or whether it's possible to move your booking to a different time slot without cancelling and rebooking — this is something you need to take up directly with the club or facility you booked with.
Nettla is a software platform that clubs and facilities use to manage their bookings. We do not own, operate, or receive the money from your bookings — that belongs to the club. Because of this, decisions about whether to issue a refund, accept a cancellation, or allow a booking to be moved to a different time are entirely up to the club. We have no authority to make these decisions on their behalf.
What you can ask the club about:
Whether a refund is available for your cancelled or unused session
Whether it's possible to move your existing booking to a different available time slot
What the club's cancellation policy is